Home > Help Center
Help Center
Welcome to the BuyOnlineNow Help Center. Here you will quickly find answers to our most commonly asked questions. If you can't find the answer you are looking for, you can submit your question and receive a personalized reply via email within 1 business day.
Categories
Help Topics
Customer Accounts
- How do I locate my previous orders?
- Why should I set up an account with BuyOnlineNow.com?
- How do I create an account?
- How do I update my account information?
- What if I have forgotten my password?
- How do I unsubscribe from promotional emails?
- Does your company offer an affiliate program?
Frequent Flyer
Ordering
- What if my item is Backordered?
- Will Sales Tax be collected on my order?
- I am tax exempt -- how do I order?
- Where do I enter my state or province code?
- When will my order arrive?
- Where is the rest of my order?
- Can I get a discount if I buy x quantity?
- How can I get a quote for my purchasing department?
- What is a billing address?
- How do I place an order?
- I need a receipt/invoice - I didn't get an invoice with my order
- How do I cancel my order?
- Does BuyOnlineNow.com have a catalog?
- Is the item I want to purchase in stock?
- Where are you located?
Payment
- What if I have a charge from BuyOnlineNow on my credit card that I do not recognize?
- What are your Sales and Use Tax Requirements?
- What forms of payment do you accept?
- Can I use a Purchase Order?
Products
- How do I find replacement keys for our Global filing cabinets?
- How do I find the Avery Label in the size I need?
- How do I search for the item I need?
- What is the Shopping List?
- How do I find the 3-Ring Binder that I need?
- How do I level my lateral file cabinet?
- How do I change the lock on a HON file cabinet?
- How do you refill an X-Stamper (take it apart to put ink in)?
- Green dry erase marker on my new white pants! What can I use to remove?
- How do I find the combination on my Vaultz Lock Box?
- I have a Fellowes Shredder that has jammed. How do I unjam my shredder?
- What towels/soap go with my dispenser?
- Why are the suggested items showing non-compatible items?
- Are BuyOnlineNow.com products new; do you sell used products?
- What does Made in the USA mean?
- How can I get HON replacement keys?
- I need a pedestal to fit under my desk, how tall can it be?
- Do you supply columnar pads and ledger sheets?
- We just purchased a GBC H-535 Turbo Laminator and I need to register for warranty work. How do I register this product?
Replacement Parts
- How can I order a part for my Basyx chair?
- How can I order a part for my Bush furniture?
- How can I order a part for my Destroy-it shredder?
- How can I order a part for my Fellowes shredder?
- How can I order a part for my GBC trimmer?
- How can I order a part for my GBC shredder?
- How can I order a part for my Global chair?
- How can I order a part for my Hon furniture?
- How can I order a part for my Hon chair?
- How can I order a part for my Hon filing cabinet?
- How can I order a part for my Hunt pencil sharpener?
- How can I order a part for my Martin Yale trimmer?
- How can I order a part for my Nightingale chair?
- How can I order a part for my Office Star chair?
- How can I order a part for my Quartet projection screen?
- How can I order a part for my Safco chair?
Returns
Shipping
- How will my order ship?
- Is next day or day of delivery guaranteed?
- Do you ship to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and International addresses?
- Do you ship to Canada?
- Why won't my order be brought inside my building just because it is shipping by truck?
- Why are some delivery services not free even though the website says free shipping?
- Why will my order be delayed if the billing address is different from the shipping address?
- Is shipping really free for furniture deliveries?
- Why doesn't BuyOnlineNow.com offer inside delivery to residential customers?
- Can I pick up my order?
- What freight carrier/courier will deliver my order?
